Not receiving lives sent and requests from friends

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  • Jul 12 2013. 22:34
     

    I play this game on ipad. Recently, it will not allow me to receive requests from friends for tickets and lives and I am not receiving lives from the requests that I send out. We have tested this by me sending a request to several people and then they send it to me. I never receive them. My brother in law sent me a ticket request. I got a notification of this but it was not in my message box. 

    I have restarted my ipad 

    uninstalled and reinstalled and then restarted my ipad

    any suggestions? or will this problem be fixed

     

     

     

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  • Jul 13 2013. 00:04
     
    I have this same exact problem. Are u getting the red x to.. I have uninstalled and reinstalled but that don't work either
     

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  • Jul 13 2013. 00:56
     
    I have the same issue...I sent out a ticket to see what's happening?
     

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  • Jul 13 2013. 15:11
     

    · Heitzer1 , 2013-07-13 00:56

    I have the same issue...I sent out a ticket to see what's happening?

    I have sent a ticket as well and they have responded but what they tell me to do I have already done. I am also having the problem that if they actually come through to me they are requests that I have sent out several time. for instance I have sent my mother and a couple of friends the same ticket for the next level several times. 

    this actually strated happening on a regular basis when FB on ipad and Candy crush updated last.

     

     

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  • Jul 13 2013. 15:11
     

    · tashaharris , 2013-07-13 00:04

    I have this same exact problem. Are u getting the red x to.. I have uninstalled and reinstalled but that don't work either

    no I am not getting a red x

     

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  • Jul 13 2013. 18:03
     

    I am also having this problem on my iPhone. Sometimes I get a red x and sometimes I get the checkmark indicating it has connected to Facebook and has updated everything. I am aging to need tickets soon and am worried that I won't be able to get them because its not updating. I feel like this I a constant issue with this game. PLEASE FIX IT!!!

     

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  • Aug 12 2013. 21:44
     
    I have had this issue every time I reach the end of an episode - I will request tickets, and then it will say I've received them, I accept them, and then as soon as they do, it's like they disappear into nowhere. I've repeatedly complained to King support on this, and they keep writing me back with some generic response that says, "Your device may be stuck on old data. Update to the latest version, then turn off and on your device." Well, I've got the latest version (I always update my apps) and I turned off and on my device like they said, and my tickets are still not applied.

    Seems like I'm not the only one having this issue, but no one from King is taking notice. So when are they going to fix it?
     

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  • Sep 16 2013. 07:56
     
    Does anyone know if there is a way to fix this issue yet? It is pissing me off sooooo bad. I play on my laptop & Galaxy S2. My husband nor my friends are having this issue. It would be nice if the people from King woumd fix the darn problem already.
     

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  • Sep 16 2013. 14:37
     

    I am having the same problem. My friend plays the app version and I play the standard version. I can receive requests etc sent from her OK but she is not receiving any lives or requests for tickets sent from me.

     

    This problem of compatability between the app and standard version has happened before. It seemed to be fixed after I wrote to support but this time it is stuck in 'broken' mode.

    Support do not seem able to grasp the problem......Frown

     

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  • Sep 16 2013. 20:49
     

    I think we are all having the same problems...

    · terrytnt , 2013-09-14 21:22

    Does anyone from King ever respond to these posts? I see a lot of people posting issues but don't see any answers. Anyway I will try. I cannot seem to connect to Facebook on my 4G iPod. I select the Connect button, the app brings up Facebook with a white screen, after a few seconds it says updating and goes back to CC but it is not connected. I've reloaded the app, shut down all other apps, restarted Facebook, and restarted my iPod but nothing seems to work. Can ANYONE help me with this?

    I have been having this exact same problem for a few days now. I've tried uninstalling and re-installing both Facebook and Candy Crush on my ipod and all of my settings are as they are supposed to be. I've always been able to connect up until a few days ago. What's going on?!

     

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  • Sep 29 2013. 20:22
     
    We're are my request going is it because I will sometimes buy life's so you think I will always do this I will quit firdt
     

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  • Sep 29 2013. 22:03
     
    Y is this f@#kin game taking away all the lives my frends send me every time I log out its geting on my tits now only seems 2 have happend since the last update
     

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  • Sep 30 2013. 00:03
     

    I am playing on a PC and see the same error with lives as others do. When I load, I see 5 lives and it says full, then the screen comes up saying a friend has sent you a life. This life never shows up. I have lost 6 or 7 lives from friends and these are all on the same level

     

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  • Sep 30 2013. 01:03
     

    I play on a lap top and sometimes I will get up to 8-10 lives from friends.  Of course, I start out with 5 lives, but I never get my extra lives from friends.  I have tried playing out all 5 lives, logging out of CC, then logging back in to try and accept the friends' gifts, but then they are gone.  Is there no way to get the lives from friends or are they not stored anywhere?  Thanks.

     

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  • Sep 30 2013. 08:54
     
    I can't receiving lives sent and requests to friend I play on iOS
     

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